Return & Refund Policy

Last updated: July 21, 2026

Return window

Contact us within 30 days after delivery to request a return. Items sent back without prior authorization may not be accepted.

Eligibility

Items must be unused, unworn, in original condition and packaging, with proof of purchase. Customized, personalized, perishable, hygiene-sensitive, final-sale, and gift-card items are not returnable unless defective or required by law.

Damaged, defective, or incorrect items

Inspect your order promptly and email us with the order number and clear photos if an item is damaged, defective, or incorrect. We will assess and provide an appropriate remedy.

Return shipping

If the return is due to our error or an accepted defect, we will provide instructions and cover reasonable return shipping. For change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise.

Refunds

After inspection, approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the order was defective, incorrect, or required by law. Financial institutions may need additional processing time.

Cancellations

Contact us promptly. Orders cannot always be changed or cancelled after processing begins.

Contact

Email: service@luniorix.shop